Returns and exchanges
We accept return requests for both defective and non-defective new, unused items in their original condition, including a change of mind or an incorrect selection. Please start a request within 30 calendar days after delivery; this is a request window, not a requirement that the item reach a warehouse within 30 days.
Contact oniyojogez22@gmail.com with your order number, checkout email, and reason. For damaged, defective, incorrect, incomplete, or materially misdescribed items, photographs or video can help us assess the issue; those items do not need to be undamaged to be eligible for support.
Return process
After approval, we provide the accurate return address and instructions. Returns are sent by mail. A free prepaid return label is included with the package; if it is missing, please contact us for help. We do not charge a restocking fee. Eligible exchanges are accepted subject to review and inventory.
Refund timing
Once approved, we process or initiate the original-method refund within 10 days. Your bank, card issuer, or payment provider may require additional time to post the funds.